Two categories are handled differently. Chassis parts come through the chassis manufacturer's local dealer network, which is why local chassis support matters. Conversion parts - body panels, windows, electrical components, plumbing fittings, decals - are supplied by us, normally as a recommended initial stock list with the vehicle, then on request.
The recommended initial spares list is worth taking seriously. It covers the items that stop a vehicle from working and are slow to source: a door seal, a window latch, a relay, a suction trap, a set of fuses and a length of the specific hose used in the build. The cost is small relative to the downtime avoided.
Conversion parts are not commodity items, which is the real risk. A body panel has a specific profile, a window has a specific frame, and a wiring harness has specific terminations. A generic substitute may fit but will not seal, and a leak found later is more expensive than the part.
The practical arrangement for a fleet is a spares agreement: a defined list held at the supplier, replenished as it is used, with an agreed response time for dispatch. This avoids both extremes - holding a warehouse of parts that never fail, or waiting weeks for a seal that costs very little.
Ask for the parts catalogue with the quotation, and check that each item has a part number rather than a description. A supplier who cannot give a part number today will struggle to give the right part in three years, when the person who built the vehicle has moved on.
For generic items such as fasteners, fuses and standard hose, yes. For body panels, glass, harnesses and mounting brackets, the build-specific parts should come from the converter or the original equipment supplier.
It depends on the item and the shipping method. Consumables and common electrical parts are usually dispatched quickly; body panels and glass are made to order. The spares agreement should state a target response time for each category.
There are two warranties, and they are separate: the chassis manufacturer's warranty, which runs through their local dealer network, and the conversio...
Shipping, warranty and supportDo you provide technical training for our crew and workshop staff?Yes, in two forms: operator familiarisation for the crew and technical training for workshop staff. Operator training covers the systems they touch da...
Tell us the vehicle, the market and the requirement. You will get a straight answer within one working day, whether or not it leads to an order.